Privacy Policy

This Privacy Policy explains how Tao Coffee s.r.o. collects and processes personal data when you visit our website, place an order, contact us, or otherwise use our services.

1. Data Controller

The controller responsible for your personal data is:

Tao Coffee s.r.o.
Registered address: U Pergamenky 454/9b, Holešovice (Praha 7), 170 00

IČO: 24939480
Email: mail@taoroastery.com

2. Personal Data We Collect

Depending on how you use our website, we may collect:

Name
Billing address
Delivery address
Email address
Telephone number
Order and purchase information
Customer account information
Payment and transaction information
Messages and communications you send to us
Information relating to returns and complaints
Technical information such as IP address, browser, device, and website activity

3. How We Use Your Data

We may use your personal data to:

Process and fulfil your orders.
Process payments.
Deliver your coffee.
Communicate with you about your orders.
Provide customer support.
Handle returns, refunds, and complaints.
Maintain accounting and tax records.
Prevent fraud and misuse.
Secure and improve our website.
Send marketing communications where legally permitted.
Comply with our legal obligations.

4. Legal Basis

Depending on the circumstances, we process personal data because:

It is necessary to perform a contract with you.
We are required to comply with a legal obligation.
We have a legitimate interest in operating and protecting our business.
You have given consent where consent is legally required.

5. Payment Providers

Payments may be processed by third-party payment providers.

Tao Coffee does not normally store complete payment card details on its own systems.

Payment providers may process your personal information according to their own privacy policies.

6. Delivery Providers

To deliver your order, we may provide relevant information to postal and courier companies.

This may include your name, address, email address, telephone number, and information required for delivery.

7. Other Service Providers

We may use third-party providers for:

Website hosting
Ecommerce services
Payment processing
Shipping
Email services
Customer support
Analytics
Marketing
IT and security

Where required by law, appropriate data-processing agreements and safeguards will be used.

8. Marketing

We may send marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

9. Cookies

Our website may use cookies and similar technologies.

Necessary cookies may be used where required for the operation and security of the website.

Non-essential analytics, advertising, and marketing cookies will be used in accordance with applicable consent requirements.

You can manage your cookie preferences through our cookie settings where available.

10. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and for periods required by applicable accounting, tax, legal, or regulatory obligations.

11. International Transfers

Because Tao Coffee sells and ships internationally, some service providers used by us may process personal data outside the European Economic Area.

Where required, appropriate safeguards will be used in accordance with applicable data-protection law.

12. Your Rights

Subject to applicable law, you may have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion of your personal data.
Restrict processing.
Object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Object to direct marketing.

To exercise your rights, contact:

mail@taoroastery.com

You may also have the right to lodge a complaint with the relevant data-protection supervisory authority.

13. Contact

For privacy-related questions:

Tao Coffee s.r.o.
U Pergamenky 454/9b, Holešovice (Praha 7), 170 00
Email: mail@taoroastery.com